Marriott Visitor Provides 1-Star Review Following Crocodile Attack on Seashore

  • A Tripadvisor reviewer gave a Marriott vacation resort a one particular-star ranking right after a crocodile attacked a visitor.
  • The reviewer stated her close friends experienced to conserve the guest and were being still left “traumatized.”
  • The hotel apologized for the “unpleasant encounter” and stated it reviewed protection strategies often.

A visitor wrote a scathing just one-star Tripadvisor critique of a Marriott vacation resort in Mexico immediately after witnessing a crocodile drag a fellow visitor into the ocean.

The reviewer praised the meals and the employees at the Marriott Puerto Vallarta Vacation resort & Spa right before describing how her “traumatized” close friends had to save their fellow guest from the crocodile. She also criticized the hotel’s response to the assault.

The vacation resort afterwards apologized for the “uncomfortable knowledge,” The Every day Beast initial reported. In a statement, Marriott claimed its personnel was experienced in “security matters” and that the hotel encouraged “all guests to be vigilant for their protection.” 

A Marriott spokesperson confirmed the incident to ABC7 News and explained “acceptable signage, as very well as night patrolling and purple flags, were being and are appropriately in spot.”

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Natalie, who utilizes the Tripadvisor username “nataliea135” and whose surname is unidentified, begun the evaluate with feedback on her home and the eating alternatives.

“The room was clear, despite the fact that had a bit of a moldy smell,” she wrote. “The food and staff were being unquestionably outstanding, despite the fact that I wish there were much more meal options obtainable on web site. Centered on people merchandise by itself I would’ve hugely advisable this lodge.

“Even so and this is a Massive however, the only deterring element for my not recommending to many others is the truth that my team of friends RESCUED a young female from a 12 ft+ CROCODILE.”

Fred Ruiz, a member of the staff at the lodge, responded to Natalie’s overview on Tripadvisor.

“Even though we are pleased to discover that our food and expert services were being fantastic, we apologize for the unpleasant knowledge you experienced for the duration of your continue to be with us,” he reported. “We are drastically anxious about this problem, and we evaluation our options and techniques normally and get the job done carefully with the suitable authorities on an ongoing foundation.”

18-year-aged dragged to the ocean

Kiana Hummel, an 18-calendar year-previous from the Bay Area, informed ABC7 News on Tuesday that she was sitting down on the sand with a mate at the hotel’s non-public beach front, about to consider a midnight swim, when she felt a crocodile chunk her leg and drag her towards the ocean. She hit the crocodile, causing it to permit go — but it then latched on to her other ankle, she reported.

Natalie wrote in the evaluate that “experienced my team not been sitting down on the patio in the vicinity of the beach that bad female would’ve DIED.”

She said her team “pulled this woman and her pal from the crocodile’s mouth” as it dragged the lady into the drinking water.

Hummel failed to say in her ABC7 Information job interview no matter whether her close friend was also attacked.

Natalie reported her good friends “were being spearheading the trauma to cease the bleeding with a tourniquet and demanding an ambulance.” Staffers were slower to answer than she needed, she reported.

“My group is TRAUMATIZED by this knowledge,” she added.

Natalie stated the lodge had indications warning of crocodiles. She included that whilst staffers patrolled the beach, they weren’t there all through the attack.

“That crocodile is a monster and will be back again on your beaches until finally he receives what he desires, do something about it right before you eliminate a person of your attendees,” she claimed.

Marriott did not instantly reply to Insider’s request for comment on Natalie’s write-up.