Expensive Travel TROUBLESHOOTER: In advance of the pandemic, I paid $1,025 for an annual journey coverage coverage by Allianz for my wife and me. She’s in her 70s, and I’m in my 80s. Then COVID-19 arrived alongside, and we had to cancel almost everything we planned to do in Europe. So our coverage became ineffective.
I asked Allianz if we could transfer our policy to up coming calendar year when journey seems to be coming back. The organization available a 90-working day extension, but it’s crystal clear that there will be no vacation for us throughout those 90 days. I’d like your enable to both get a refund for the ineffective travel insurance policy or have the coverage extended for a further yr when it seems we will actually be able to make use of it.
— Durndord King, Santa Monica, California
Respond to: I’m sorry you had to terminate your trip to Europe. You would believe that your vacation insurance policy would be refundable, but it usually is not.
Allianz journey insurance coverage plans present protection for any journeys that are more than 100 miles from your residence and occur through the policy’s helpful period of time. So it would have also applied to your outings within just the U.S. to pay a visit to pals and loved ones through the summer time and vacations. If you want to terminate your annual vacation insurance policies, you can do so for any cause and obtain a prorated premium refund.
It appears you questioned for an extension of your plan. Allianz was presenting extensions in the course of the pandemic on a case-by-circumstance basis, so it made available you an added 90 times of coverage. But you advised an Allianz representative that you could not use the further 90 days, which is entirely understandable.
Vacation insurance policy companies have some overall flexibility when it comes to requests like yours. You could have appealed to Allianz on-line (I propose a published attractiveness with any documentation). You also could have appealed to an govt at Allianz. I listing their names, quantities and e mail addresses on my shopper advocacy web page at www.elliott.org/corporation-contacts/allianz/.By the way, I have the similar yearly coverage that you do. It tends to make a great deal of feeling for tourists who consider many excursions in a yr.
Sadly, the time for a prorated refund experienced already handed by the time you contacted me, and a 90-day extension wouldn’t have been helpful. The terms of your journey insurance plan acquire had been distinct, but you were inquiring the business to bend a rule in the course of a pandemic. I imagine that was a truthful request.
I contacted Allianz on your behalf. A consultant claimed that as a “one-time consideration” it would refund your program in entire.