Allianz Companions Australia’s new self-service portal enables customers entitled to a premium refund for their single- and multi-trip travel insurance plan policies to get their funds again in a few enterprise days.
Any Allianz consumer impacted by Covid-19 who ordered a plan ahead of 18 March 2020 may be entitled to a refund, and so the company is encouraging prospects to check out their eligibility for a refund by going to the Allianz Covid-19 insurance refund portal. In excess of 100,000 Australian policyholders could be suitable for refunds – amounting to around AU$12 million in overall.
A favourable knowledge for consumers
“Allianz Partners reacted speedily to the international vacation ban by briefly ceasing gross sales of travel insurance policy. We begun refunding buyers whose options were impacted by Covid-19 in June and have previously manually refunded much more than 16,000 purchaser insurance policies,” claimed Damien Arthur, Chief Market place Supervisor at Allianz Associates Australia.
He stated that the new refund portal, which was made in less than 3 months, was enabling the agency to process refunds substantially a lot quicker, therefore helping to present prospects with a faster, far more constructive working experience. “While their options might have fallen as a result of, we’re delighted to place some dollars back again in their pockets,” he claimed.
Environment a precedent
This gesture will go a extended way to improving purchaser notion of vacation insurance policy. “We keep on to place the purchaser at the centre of anything listed here at Allianz Companions,” mentioned Arthur. “This starts with offering refunds – not credit notes – and providing persons accessibility to a self-provide portal alternatively than getting to ring and wait around in a queue to get their refund.”
Arthur’s not-so-subtle nod to the controversy bordering the credit score notes currently being provided to consumers by the vacation trade industry (which is at this time flailing) highlights that vacation insurers are in a position to do extra for their buyers, and in accomplishing so, can aid create upon their standing at this time. With any luck , more will comply with accommodate.