January 20, 2022

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Allianz Australia fined $1.5m over deceptive vacation insurance coverage gross sales through Expedia-owned sites – Journey Weekly

2 min read

Allianz Australia Insurance and associated celebration AWP Australia, have been purchased to pay back penalties of $1.5 million for the deceptive sale of vacation insurance on Expedia-owned web sites.

The Federal Court docket of Australia imposed the penalties after discovering Allianz and AWP engaged in deceptive and misleading perform when selling journey insurance by failing to accurately condition how premiums have been calculated and by allowing insurance plan to be sold to ineligible clients.

The Court docket also discovered Allianz unsuccessful to properly disclose how rates were calculated in product or service disclosure statements so that shoppers were not given exact info on the journey insurance plan they have been getting.

On top of that, Allianz and AWP failed to avert the sale of insurance policies on Expedia internet websites to shoppers who have been ineligible to make claims beneath the guidelines, and unsuccessful to avert the internet websites from misusing a quotation from the Division of Overseas Affairs and Trade about the importance of obtaining vacation insurance policy.

The a few Expedia-owned web-sites associated had been www.expedia.com.au, www.lastminute.com.au and www.wotif.com.au.

The circumstance was brought right before the Court in September past 12 months by the Australian Securities & Investments Fee (ASIC).

Sarah Courtroom, deputy chair of ASIC, stated: “The neighborhood expects that the insurance policy market will advertise and provide merchandise in a transparent way. Individuals get out journey insurance plan for peace of brain and to protect their family members.

“The worth of an insurance policies plan is in the promise – that a customer can come to feel confident and secure that they will be appeared following if anything goes mistaken. ASIC remains fully commited to ensuring that consumers’ knowledge matches that.”

In his choice, Main Justice Allsop claimed the proposed penalties “fall within the appropriate selection to discourage Allianz and AWP from partaking in comparable conduct in the long run, and to deter the sector additional frequently from adopting a lax frame of mind in direction of compliance”.

The Court docket acknowledged Allianz and AWP’s efforts to make early admissions of liability and took this, and other appropriate issues, into account in determining penalty.

AWP was requested to spend $1.14 million and Allianz $360,000. Both events have also been ordered to pay ASIC’s court fees.

In a assertion to Vacation Weekly, a spokesperson for Allianz and AWP stated both get-togethers “cooperated fully with ASIC to take care of these proceedings expeditiously, such as by creating admissions and not contesting the penalty sought by ASIC”.

“In 2018, Allianz and AWP self-documented the issues the matter of these proceedings to ASIC. Allianz and AWP worked with ASIC on a remediation offer and earlier paid out 15,965 buyers an sum totalling roughly $1,140,000 in remediation,” the assertion examine.

“Allianz and AWP welcome the finalisation of this subject.”


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