Review Volume Is Booming, but What About Guest Satisfaction?
In our the latest World Lodge Evaluate Benchmark Report, we analyzed around 1.5 million opinions – symbolizing half a million...
In our the latest World Lodge Evaluate Benchmark Report, we analyzed around 1.5 million opinions – symbolizing half a million...
There is an open top secret amongst hoteliers: They appreciate the ‘B’ in F&B. The ‘F’? Very well, there’s an...
Responding to guests’ requests and wants is at the coronary heart of hospitality. Nevertheless, a reactive solution does not slash...
The brand Vintage Hotels, owned by Lais Hotel Properties Limited (LHPL), is a collection of luxury hotels in Southern Ontario,...
The Spicers Retreats brand Spicers Retreats is a collection of 10 luxury retreats and 9 award-winning restaurants across Queensland and...
Everything in hoteliering is dynamic. The practices of yesterday are no longer relevant today.Back in the past, accommodation businesses wouldn’t...
Healthy guest data is the foundation of a great guest experience. Without it, lodging operators can’t know their guests and...
A recent Wyndham study reported 77% of all travelers currently prefer all-inclusive, seamless travel. Here are a few ways to...