Shiji’s ReviewPro & Flexkeeping Integration Drives Efficient Follow-Up

Integration ReviewPro and Flexkeeping

Partnership in between Flexkeeping and Shiji’s ReviewPro allows hoteliers to abide by up on guest opinions and requests competently to deliver a greater visitor working experience.

21st of April 2022, Barcelona: ReviewPro, a Shiji Team brand, and Flexkeeping, the hotel employees interaction and housekeeping computer software, husband or wife up in supporting hoteliers to make day-to-day activity administration a lot more productive and enhance the visitor experience.

The new integration in between ReviewPro’s Guest Expertise Platform and the Flexkeeping resolution supplies a seamless two-way link, permitting hoteliers to appreciate full visibility of visitor comments administration up-to-date in actual-time on the two platforms. Common clientele can now look at jobs coming from opinions, surveys, and messaging conversations on the ReviewPro system immediately in the Flexkeeping system. What is extra, any updates created by using both a single of the solutions show up on both of those platforms. Full visibility encourages prompt resolution for guests, and far better visibility of personnel KPIs for administration, as properly as maximization of tech investment decision for makes.

“The integration with ReviewPro is one thing Flexkeeping has been seeking forward to for a really extended time. We link and streamline two elements of operations that are completely significant to every single hotel: serious-time visitor satisfaction opinions with real-time interaction throughout all departments. It is an integration that not only understands the link concerning guest satisfaction and day-to-day operations, but provides this relationship to the forefront so that lodge supervisors can make sure they continue to be on leading of it at all times.” Luka Berger, CEO at Flexkeeping

“Our intention is to make the everyday living of hoteliers simpler, so they can far better serve their friends. A seamless exchange of info involving their tech platforms is critical to far better operations. We are delighted to partner up with Flexkeeping in buy to limit platform switching for our shoppers, drive workers efficiency, and of program help hoteliers to provide even greater services for company.” Michael Kessler, CEO at ReviewPro.

Added benefits of the ReviewPro and Flexkeeping Integration

As lots of lodges are digitizing and automating operational processes, integrations are critical to trying to keep procedures very simple and user-friendly. Some of the principal positive aspects of the integration involving Shiji’s ReviewPro and Flexkeeping are:

  • Unified to-do lists – Alternatively of running numerous to-dos on distinctive platforms, all duties appear on a person dashboard, encouraging immediate action, so no guest request gets neglected.
  • Supports guest feed-back management techniques – all visitor opinions that needs motion will bring about an automatic situation development obvious on both equally platforms.
  • Supports guest messaging strategies – No want to manually log facts or talk to the guest for a lot more data, as ReviewPro’s chatbot collects all the visitor information desired to produce a job and sends it in excess of to the right division.
  • Simplified login administration – facts travels seamlessly from a person system to one more, relieving your crew from running various logins and platforms in their working day-to-working day responsibilities.
  • Resolution analytics – many thanks to the two-way integration between Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro platform will mirror suitable and up-to-day info.

Clients who want to know extra about the ReviewPro and Flexkeeping integration need to get hold of their account supervisor for a lot more information and facts.


ReviewPro, a Shiji Group model, features about a ten years of working experience and financial investment in innovation to guarantee we proceed to be the benchmark in the hospitality industry. Our cloud-based mostly Guest Working experience Platform features Hotel Name, Visitor Surveys, Case Administration, and Messaging Automation. Shiji’s ReviewPro owns the marketplace-common on the web name rating, the World wide Assessment Index™️ (GRI), a propriety algorithm dependent on assessment knowledge collected from +175 OTAs and assessment sites in +45 languages. With more than, 60,000 institutions in +150 international locations, Shiji’s ReviewPro delivers the technological innovation, assist, and education and learning to empower hoteliers to be superior.

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Flexkeeping is the most in depth lodge housekeeping and team collaboration application. It automates each day resort functions from workforce interaction, preventive servicing, and visitor support delivery to each day recurring duties, checklists, and housekeeping schedules, optimizing day-to-day operations by up to 40%. Flexkeeping is finest recognised for its entire established of housekeeping automation applications, a very best-in-class user interface, and a highly effective administration reporting system.

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