Marriott tests new contactless tech at resorts

Marriott Global is launching a pilot application for contactless arrival kiosks at numerous pick-services accommodations, as well as a evidence-of-concept for contactless get-and-go marketplaces at two Fairfield by Marriott inns. 

Marriott’s contactless companies incorporate mobile look at-in and check-out, mobile crucial, cellular dining and cellular requests that allow users make exclusive requests for support and facilities by real-time messaging. The providers are available by way of the Marriott Bonvoy application when customers book direct.

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“We are fired up to unveil innovative new technologies to aid our guests as vacation proceeds to return,” claimed Stephanie Linnartz, president of Marriott Global. “The pandemic has accelerated the demand for contactless services and we proceed to evolve to meet the switching requirements of our attendees. The new choices are an extra benefit to the customized hospitality we are recognized for, and we glimpse ahead to boosting our consumer practical experience by mixing contactless services with focused in-particular person interactions.”
According to a the latest report published by the Journey Know-how Affiliation, 65 p.c of tourists say that lodging will require to use the most current systems to make them truly feel safe and sound. In one more report from Medallia Zingle, 87 percent of U.S. buyers explained they would like to see companies proceed to offer you possibilities that restrict in-human being company. Moreover, social media posts which include the phrase “self-service” enhanced 170 percent 12 months-in excess of-calendar year from 2019 to 2020, centered on a social media examination carried out on behalf of Marriott. 

Contactless Verify-In

Contactless arrival kiosks have made their pilot debut at the Moxy NYC Moments Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe in Louisiana and will shortly be accessible at the Moxy Miami South Seashore. Upon arrival, visitors who desire very low-call interactions can skip the conventional test-in and entire a a few-move procedure at the kiosk to look at in for a single reservation, with place keys produced on the spot. The kiosks use antimicrobial technology in the touchscreen glass, powered by ultraviolet gentle to destroy microorganisms and viruses. Just before departure, visitors can use the kiosks for contactless check-out and to see their folio.


The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, each in Maryland, have launched wall-to-wall kiosks that give a centralized marketplace where by company can pick out treats, drinks, light bites and sundries. The brand’s complimentary day by day breakfast providing has been integrated into the layout for the duration of breakfast several hours with a choice of very hot breakfast sandwiches, sweets, yogurt, cereal and fruit every single morning. Specialty espresso and expanded a-la-carte goods also will be readily available for obtain at the kiosks with make contact with-cost-free Bluetooth payment. The separately packaged products are replenished during the working day. Friends can try to eat in the lobby, in their rooms or on the go.
The two new technologies purpose to support streamline operations with elevated effectiveness, letting resort employees to interact with company in more significant, personalized means.